At the end of May 2017, more than 1500 Salesforce professionals visited Stockholm to attend the Salesforce Essentials tour. It was a really inspiring event with lots of speakers, great keynotes, and positive surprises. One of the keynotes was delivered by our customer St1 - they presented a story about how they managed to make their customers happier and their employees more efficient. After the talk, we had a chat with Jenny Regnér, Head of Digital Customer Solutions at St1, and Katarina Viklund, CRM Solution Manager at St1, on the topic of customer experience and customer satisfaction in the new digital era.
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