Wärtsilä is a global leader in advanced technologies and complete lifecycle solutions for the marine and energy markets. By emphasizing sustainable innovation and total efficiency, we maximize the environmental and economic performance of the vessels and power plants of our customers. In 2016, Wärtsilä’s net sales totalled EUR 4.8 billion with approximately 18,000 employees. We have operations in over 200 locations in more than 70 countries around the world. Wärtsilä is listed on Nasdaq Helsinki.
Serving differentiated groups
Wärtsilä has many customers with varying needs — from purchasing of spare parts and maintenance requests, to technical documentation and insurance details. Previously these customers were served with a one-size-fits-all approach. In our Differentiated Service Model initiative, we explored how we could serve our clients from one location, 24/7, while improving communication and collaboration.
See the Salesforce Wärtsilä reference video above
See and hear Wärtsilä's customer video above
Most digital services are built around similar patterns of customer engagement, such as motivating, guiding, understanding and prediction. The relevance of these patterns to the customer will depend on how well we understand our customers’ needs and behaviors. And these engagements create lots of valuable data! The more we listen to the customer and the better we understand the data that we have, the easier it is to design an interface and decide on the right and relevant responses to delight the customer in any situation.
Vi genomför många event och seminarier runt om i Sverige då temat kretsar kring digitalisering och verksamhetsförändringar. De som medverkar är ofta beslutsfattare och verksamhetsansvariga med god översikt över sin verksamhets nuläge. När vi ställer frågan: “Hur långt har ni kommit med er digitala transformation?”, fördelar sig svaren i stort sett lika varje gång. De överensstämmer också väl med resultat från andra mer omfattande undersökningar och rapporter. Många kämpar fortfarande med att komma igång med sin digitala transformation.
At the end of May 2017, more than 1500 Salesforce professionals visited Stockholm to attend the Salesforce Essentials tour. It was a really inspiring event with lots of speakers, great keynotes, and positive surprises. One of the keynotes was delivered by our customer St1 - they presented a story about how they managed to make their customers happier and their employees more efficient. After the talk, we had a chat with Jenny Regnér, Head of Digital Customer Solutions at St1, and Katarina Viklund, CRM Solution Manager at St1, on the topic of customer experience and customer satisfaction in the new digital era.
Are you struggling with long offer lead times, high sales support, invoicing costs, or complicated and error-prone sales-to-delivery processes? Or are you just searching for ways to further automate your invoicing process? CPQ might be the answer.
CPQ is currently one of the hottest topics around CRM. Increasingly many companies are improving their operational efficiency by streamlining their lead to delivery processes with CPQ and Quote to Cash solutions. Regardless of the benefits, CPQ investment process often takes a long time, mainly because CPQ is not merely a tool for sales – it’s connected to e.g. product management, sales, delivery, and accounting functions.
Salesforce has just launched the Summer’17 release and once again we’ve collected our favorites from the new features and enhancements. And remember, these are Fluido’s favorites and not a comprehensive list so don’t forget to read the release notes for many many more!
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