Laura has just passed a new milestone: four years of working at Fluido. Her first role in the company was as an administrative assistant, but in addition to doing everything in the office, she was also organizing events and helping with digital marketing. Over time, Laura’s focus began to move more and more toward marketing and marketing automation. When Fluido took Salesforce Pardot (a B2B marketing software) into use, Laura worked on the implementation together with Fluido’s consultants. This was a pivotal experience: it made her realize that she wanted more of this! She wanted to focus on marketing automation to help other companies find the best way to use the system and learn more about their own marketing methods in the process.
Fluido is growing like never before, with many exciting projects delivering great value to our customers. But to achieve this excellence we need more Superheroes to join our team across all the Nordics
A Cloud Superhero at Fluido is someone who does miracles everyday and has fun doing so. We are not afraid to challenge customers and we are always aiming at going the extra mile to give our customers the best possible outcome. Cloud Superheroes are not afraid to embrace the growth mindset - there's always something new to learn.
Solution Architect (Espoo, Stockholm, Copenhagen, Oslo)
Front-end or Back-end Developer (Espoo, Stockholm, Copenhagen, Oslo)
Commerce Cloud Developer in Espoo
Senior Developer in Copenhagen
Digital Marketing Expert in Stockholm
Because work must be fun we offer a relaxed, open and transparent environment with awesome colleagues, who go well beyond to help each other because friends don't let friends down, that's the #FluidoWay.
Are you up to the challenge? Apply today fluidogroup.com/careers
Know someone who is a true Superhero? Please share the love!
For the past four years, our colleague Pauliina Löytty has had the distinction of being the only Salesforce-certified trainer in the Nordics. Now another Fluidian, Juho Kilkku, joins her as second Salesforce Certified Admin trainer!
This dynamic duo has more than 20 years of combined experience implementing and managing Salesforce projects. The expertise they bring consolidates Fluido's position as the number one Salesforce partner in the Nordics.
Why is Salesforce-certified training important?
In Juho's words: Attending an official Salesforce University course guarantees that your instructors know the products inside-out and that the skills you will learn are going to be ones that you can use globally in any Salesforce organisation.
Salesforce offers formal training exclusively through themselves or via trusted, certified partners in certain geographies. When you attend an official Salesforce training, you are sure that the curriculum covers the latest features available with each release and that the trainers have been vetted by Salesforce to give you a professional and unified learning experience, no matter where you attend the training.
What do you get from a certified training that you cannot get elsewhere?
Other trainings can give you exposure to various functionalities in Salesforce, but the official Salesforce University courses provide you with appropriate tools and a solid understanding of the features that Salesforce themselves consider essential.
Official Salesforce University courses prepare you to become a Salesforce.com Certified Admin, giving you internationally recognised status as a Salesforce Administrator.
What does it take to get certified as Salesforce Instructor?
There are no shortcuts to becoming a trainer. You need to have several years of Salesforce experience and a solid understanding of all functionalities about the topics that you teach.
If you are approved into the training programme, on top of a thorough product knowledge, you also need the ability to communicate concepts in a clear and understandable way to a group that might have different skill levels. Excellent class management skills and a professional demeanour are also essential! Salesforce tests everything in teaching certification sessions before approving you as an instructor.
Fluido offers Administrator Training courses for new admins and advanced admins across the Nordic capital cities, as well as a wide variety of other technical courses, check out our training schedule for more details and don't hesitate to book, places go very fast!
We are always excited to get new colleagues. We want to focus on the first day and make that memorable day special. Every new Fluidian gets a Fluido Friend to help them through the first days. We also make sure that the values we hold so dear to our hearts at Fluido are encompassed from that very first day and we carry them through in everything we do. I've gone and asked some new Fluidians how they feel about working at fluido after a week or two. And this is what I got:
"It’s great atmosphere here at Fluido, people are relaxed and helpful and I already feel I have been for long time here."
"I changed careers completely and coming to Fluido has been a jump into the unknown. The first days were easy and now I'm just holding on to my hat getting things done. I love my colleagues and I love all the new things I'm learning."
"Starting a new job is always exciting - both for the new responsibilities ahead but also because of the adaptation challenges. But at Fluido this is done in an incredibly smooth way, everything is organised and done in such a way to guarantee that every new employee succeeds, and fast."
"In my 25-year career, I have worked in many companies - including some of those huge multinationals - and I have never experienced such an efficient and energising onboarding process. From the very first day you get the feeling of being part of the team, not just "another new employee lost in a new company". This is something very unique about Fluido that is rarely found in other businesses these days."
"Some keep asking me how am I doing with integration to Fluido culture. It's amazing, but I don't feel like I needed to "integrate" - I've felt welcome and comfortable in Fluido team from the first day! I believe that it was due to the fact that I have already met a few colleagues during the interviews, so on my first day at job I could skip a few introductions right to the "how have you been doing these couple last weeks?" "
"After first weeks at Fluido are behind me and I can say that I have been super excited of being part of the Fluido team. The atmosphere is relaxed, friendly, open and supportive which also help us newcomers to start the work with customers and projects."
"It has been very nice to see that even if we are busy we can have fun and jokes are welcomed!"
If you are interested in joining the Fluido team. We are hiring.
Please check out our website at fluidogroup.com/careers
Written by Pauliina Löytty
Head of People and Culture
It was important to prioritize his studies, which was also recommended by Fluido. The agreement was: “School first - and then when you are available, come in and support work on projects”. For Zerdest, there was a lot of freedom in this setup, which was very much appreciated. There is no question that in the beginning it was hard work to combine a career at Fluido with studies at CBS. However, as he could take advantage of the synergy between theories from his studies and his tasks at Fluido, the combination turned out to help him in both areas. On the scheduling side, it was a winner. Zerdest could follow his courses and then work when he had the lust and opportunity. In his words: “I appreciated, and still do, the flexibility and understanding I get from Fluido”.
When he is not designing and building Salesforce solutions, Zerdest is active in different sports. “A high activity level is a needed contrast to the knowledge orientated work that we do in Fluido. I also spend time by fishing, playing and creating music, drawing and things that are very different to what I do at Fluido.” For Zerdest it is important to try and learn new things in new areas constantly - even if it is learning new fishing techniques, playing new instruments or Salesforce related subjects. “These things are all influencing my approach to projects and I see all these learnings as competences that I reform and utilize in my work at Fluido.”
In addition to sport, Zerdest is using his creative talents by drawing: “At the moment I do a lot of drawing with two friends. The plan is to arrange a vernissage together, when we have enough drawings. I also use drawing a lot as a communication tool. It enables me and my clients to design solutions based on tangible things, which makes the process have more quality.”
Before taking his seat in Fluido, he worked for a startup called Deskwolf, a job he acquired after finishing his bachelor's degree in Business Administration and entrepreneurship. Deskwolf builds web-applications to tweak and enhance companies’ Facebook-pages and also consults in using Facebook as a marketing platform. At Deskwolf Zerdest got to work with the best of both worlds helping companies connect with customers in social media and lead the internal Salesforce.com implementation project .
Salesforce anno 2013
As Salesforce was developing their Social Studio platform, Zerdest saw a great opportunity to work on Social Customer Service projects at Fluido. Currently Zerdest focuses on building Social Customer Service solutions and consulting in the use of Studio Studio. Social Customer Service is an area where he feels he can offer customers tremendous value. “I have a technical and commercial understanding of Salesforce, Facebook and social networks. It’s a perfect fit to do Social customer service”, he says.
Social Customer Service solution creates systematic ways of posting, engaging and analysing posts, regardless if the subject is small-talking, reclamation or advanced questions. The solution provides a system for Community managers to handle Soft posts from multiple social network sources and enables the ability to forward posts that are to be handled by support agents. “I have been working on a number of projects like this and we have been able to package this into a solution that helps our customers service their consumers faster and more efficiently regardless of the channel the customers use. The key successful customer service is meeting the customers on their choice of channel to provide effortless customer experience”.
Zerdest explains that the best thing about working at Fluido is that it allows you to pull out the best of yourself. Everyone can create their own ways of working. Naturally there is a structure in place, but within that structure people design their own way of working, including schedules and projects. It gives people a lot of responsibility and also a lot of freedom and flexibility. The second best thing about working at Fluido is to be surrounded by amazing professionals: “We are all good at different things, experts in our own areas. Using each other as a sounding board with colleagues is the best. This allows you to get reassurance of your work as well as getting new ideas from others. I also want to mention that I get that from great customers as well, and there’s nothing better”, he sums up.
The greatest challenge that Zerdest has is also the greatest advantage at the same time. “Our systems are always up to date and we need to be also!” he explains. The technology is updated every four months and it means learning new things constantly. “You need to keep up with the times, the technology and everything. It’s up to you to keep your knowledge level”, he adds.
Zerdest has found his expertise in the Social Customer Service and says: “I will dedicate my work around Salesforce to the Social Customer Service. I see that a lot of companies are still looking into how to handle customer inquires from social network channels and I will be there to support them”.
Written by Pauliina Löytty & Zerdest Duman
At Fluido he started as an application developer and his tasks have been evolving over the years together with Fluido’s growth. Salesforce was totally new for Pasi when he joined Fluido, but the platform has become very familiar to him in the past years. These days he is working with large projects as a technical expert and involved in project planning and scoping in addition to application development. Pasi works closely together with customers helping them find the best way to solve their problems and to develop their business with Salesforce. Working with large global customers has also taught him a lot and he has had the chance to work with different technologies in customer projects. Working with customers in different projects are in fact one of the things Pasi enjoys the most in his work. But first and foremost Pasi mentions his colleagues and the working environment as the best aspect of working at Fluido. As Pasi has been there almost from the very beginning, he has seen the company grow from a 5-man-start-up in Espoo to a Nordic-wide player within the ecosystem. “It has been interesting to see all the different phases during this journey”, he sums up.
Salesforce and its technology are evolving and developing all the time and new releases and updates are launched three times a year. This means that working in the Salesforce ecosystem never gets boring and there is always more to learn; “working with this technology stays versatile and interesting”, he adds. For Pasi, Chatter was one major and very visible new addition to Salesforce which at first was not natural to use at work instead of emails. But now a few years later, Chatter is the obvious tool for communicating with colleagues in different locations.
Sports have always been an important part of Pasi’s freetime and a good way to balance life. After attending the famous Classic Finntriathlon in Joroinen as a part of the Fluido team in 2015 together with two other brave Fluidians, his training has become even more goal oriented. The coming summer will be spent by cycling, running and swimming and of course taking part in two triathlon competitions including the first personal Finntriathlon!
For Pasi, Fluido has always been a great employer. “When we were small, we were like a little family, and this feeling is still the base of the company”, he describes. “The atmosphere among colleagues is very warm. Each year we gather for a couple of days and there it becomes clear how we all feel part of the big Fluido family and all work towards the same goal”, he adds. The management at Fluido is relaxed and every employee is a person with a face, meaning that people are the most important and no one is left behind.
Pasi awaits the future with the same open and positive mind with which he joined the company: “while growing to become even bigger than now, the company will change. It’s great to be part of this and to see where we’re going!”
Written by Laura Peltonen
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