· Customer Management Excellence
· Operational Excellence
· Emerging Business strategies and models
· Smart Grid, Smart Metering, and Smart Cities
· Emerging IT Trends in the European Utility Market (Including Cloud, Big Data, Mobility, Social Business)
· Governance of IT and Operational Technology integration
· Best Practices and Case Studies Related to Business Process and Technology Integration
WebResults will lead an interactive client session during the Summit.
For more information about the event please visit: http://www.idc.com/Utilities_Summit2014.
WebResults offers cloud IT services since 1999 and specializes in delivering projects to large and mid-sized companies, tailored to support their sales, marketing, and customer service processes. As a certified partner of Salesforce.com since 2004, and Marketo.com, WebResults designs and implements CRM solutions (sales, marketing, service, and social) for several customers, mostly utilities and manufacturing companies. The Italian company has a team of 30+ business analysts and software professionals, with revenues in excess of 2.5 million euros. WebResults brings to its customers agile and flexible solutions complemented by innovative tools to let them react in real time to a demanding market and continuously improve their business processes. For more information, please visit www.webresults.it.
FLUIDO, The leading Nordic Salesforce consultancy. Fluido is a Nordic systems integrator focusing solely on Salesforce.com related solutions. As the new customer behaviors, enabled by mobile and social channels, push the boundaries of today’s enterprises, the Salesforce.com solutions combined with Fluido’s expert services help companies transform their business. Fluido team of 54 professionals have worked with over 150 organizations of all sizes and various business verticals, including several major globally operating enterprises. Customers appreciate our ability to challenge them on their journey becoming customer value driven in Marketing, Sales, Support and other processes. Fluido is headquarted in Espoo, Finland with offices in Stockholm, Oslo and Copenhagen. . For more information, please visit www.fluidogroup.com.