5 posts found.

Date selected: August 2021

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The pressure is on in wealth management

The wealth and asset management value chain is hitting a critical point in its evolution. The global pandemic has exposed the lack of innovation when it comes to the…

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Offering personalized customer service

With a continuous commoditization of products and increasing competition in a global marketplace, there are plethora of options available for the customers. As our l…

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Align Pardot tracking with your cookie consent policy (part 1/2)

Today with GDPR and similar regulations, the internet is full of different kinds of consent banners. The banners are used to request the visitors for their consent f…

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Align Pardot tracking with your cookie consent policy (part 2/2)

In the first part of the blog post the background for the Pardot tracking code and its issues related to cookie consent were explained. Now it’s time to dive into …

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Improving customer service agent productivity

Customer service agent productivity tells how much work is done within a specific time frame. For example, if the agents are spending 5 hours of their 8 hour work da…

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