Program Manager – Germany

The Program Manager leads multiple tracks of a Salesforce implementation, collaborates with groups of project managers from different areas or may manage a set of complex Salesforce projects for key customer accounts. In his/her role (s)he interacts with business, customer and technology organizations and drives customer deliverables into a strategic direction, compliant with the roadmap defined by the account strategy. The role serves as an advisor to the customer and Fluido / Infosys management team especially with respect to setting priorities and ensuring compliance with schedules.


  • Master’s degree in Engineering / Science or foreign equivalent
  • Project Management (PMP / IAPM / Six Sigma) certification(s) or equivalent experience


  • Manage and roll-out multiple parallel Salesforce projects at a client based on KPIs, milestones & SLAs agreed contractually
  • Establish well-functioning program governance across customer and internal organizational units, incl. program organization, meetings, reviews and decision authority
  • Work closely with all customer and internal business unit functions to proactively avoid, mitigate and manage risks, issues & conflicts
  • Function as a senior single point of contact for the client’s program management organization by being the counterpart for the business and IT sponsor
  • Manage program scope, cost, timeline, invoicing and risk management across all stages of the delivery
  • Monitor quality of all program projects, roll-out effectiveness and deliverables –suggest corrective measures
  • Steer delivery teams across geographies by connecting on-, near-, and off-shore pools of resources
  • Establish alignment and agreements with supporting organizations
  • Drive estimations for new projects/work as add-ons to already agreed with client deliverables
  • Mentor members of the PMO as well as individual project managers
  • Manage constant visibility for senior management into project status and critical path for project completion

Experience / Skills Required

  • 10 or more years of project management experience spent in a global delivery environment
  • 3 or more years of Salesforce project roll-out experience – a thorough understanding of the Salesforce ecosystem / CRM consulting background and Salesforce Consultant certifications preferred
  • Proven skills in delivering projects in Agile mode
  • Contractual negotiation, statement of work creation and negotiation experience
  • Proven ability to meet project timelines
  • Comfortable in wearing multiple hats and managing projects under time pressure
  • Advanced analytical and problem-solving skills
  • Excellent interpersonal skills including working in a diverse, cross-cultural matrix organization across multiple geographies
  • Professional consulting skills with outstanding orientation for quality
  • Excellent written and verbal English skills
  • Professional German working proficiency


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