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Top 5 Learnings from Field Service Management Rollouts

Are you considering implementing a field service solution to manage your field operations, technicians and assets? In this blog post, we will share our top practical…

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Empower your customers with self-service

Today’s customers don’t have time to wait: with a burning question on their mind they want their answers here and now. Even if it’s Saturday night when most cu…

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Continuous care for your Salesforce solution

We want to make sure you get the best return on investment out of your Salesforce solution. Fluido Care helps you with your Salesforce development regardless if your…

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Realize your potential with Salesforce Marketing Cloud training

World has changed a lot from the moment when marketing was mainly about static yearly plans, manual send outs of mass emails and large investments in single advertis…

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Increase the pace of sales with document automation

Salesforce offers the possibility to significantly increase the efficiency of sales and marketing. Once this is done and there is proof that the investment is actual…

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Driving digital transformation with API-led integrations

As the number of technologies and initiatives required to support digital transformation grows (e.g. cloud systems, APIs, IOT devices etc.), so too does the amount o…

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How to improve your customer service KPIs

Customer Service KPIs indicate the status of your company’s customer service processes. By measuring and observing these KPIs you may determine where you’re doin…

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Harnessing Omni-Channel Routing for better customer experience

The Omni-Channel Routing feature of Salesforce has been evolving over the years to allow cases to be assigned to the correct agent. Being able to direct cases to a s…

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Grow the ROI of your marketing activities by visualizing your full marketing funnel

Different approaches can be taken for visualizing the full marketing funnel view. When the marketing data is all in one place, you can do a proper comparison between…

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The secret sauce for success with Salesforce

Why is your company training its employees? In many cases training is done on practical reasons: a new software is implemented or a new hire starts in the company. B…

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