29/11/2019
The New Age of Human-Centric Service is Here
The 2019 Dreamforce week in San Francisco was full of interesting news from Salesforce and ISVs. This year, the Service Cloud and Field Service keynotes were aligned…
Read Article13/09/2019
The Secret Sauce for Success with Salesforce
Building a center of excellence Since Fluido became part of the Trailhead Academy Authorized Training Provider Program in the Nordics back in 2011, it has been clear…
Read Article05/09/2019
Why and how leading companies are personalizing their customer service experiences
Personalization of customer service experience is a hot topic. Why? Because we are living in a world of endless options and an empowered buyer. Customers can switch …
Read Article09/08/2019
Bringing your data to life with Einstein Analytics
Now that we’ve clarified this, we can move to how Einstein Analytics fits in the picture. Einstein Analytics helps businesses to understand the vast amount of data…
Read Article07/08/2019
An Evening under the Stars
As the food vanished from plates, our appreciation and respect grew — and not just for each other’s cooking. We learned more about each other, with our talents a…
Read Article04/06/2019
Is Self-Service a Viable Alternative for Complex B2B Sales?
Now the same type of technology can also give many business buyers greater control in purchasing for their companies. However, some research indicates that by 2023 t…
Read Article21/05/2019
True transparency: Why exposing internal processes to your customers pays off
Time to achieve genuine customer-centricity ‘Customer-centric’ is the buzzword of the century. Every modern business aims for it. However, when creating processe…
Read Article25/04/2019
The customer journey stages we tend to forget
Too complex to follow ‘Customer journey’ is a term used to describe the customer’s experiences throughout the lifecycle of a customer relationship. It includes…
Read Article11/04/2019
What prevents great marketing automation? 5 common reasons
1. Marketing automation is not only a technology When talking about marketing automation, we usually speak about it in the context of technology. IT infrastructure, …
Read Article20/12/2018
Holiday Greetings from Fluido
Dear Friends, What an amazing year 2018 it has been again! Looking back, I once again feel humbled about the tremendous growth and success we’ve experienced during…
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