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Tag selected: customer service

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The New Age of Human-Centric Service is Here

The 2019 Dreamforce week in San Francisco was full of interesting news from Salesforce and ISVs. This year, the Service Cloud and Field Service keynotes were aligned…

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Social Media: the Future of Customer Service

Responding to a complaint on social media increases customer advocacy by up to 25%, conversely not responding to a complaint decreases customer advocacy by as much …

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Social Customer Service – Do it right from the beginning

As always, understanding something begins by listening. Listening can begin from the company’s own Facebook page.  However, your consumers, brand advocates, and a…

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The New Era of Customer Service

The key to success in modern customer service is to open up your data to your customers. They can see what they have ordered, make new orders and open cases if they …

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