Webinar: The Last Mile of Salesforce Why automation often stops just before the customer sees the result

Your Salesforce platform may already automate data, workflows, integrations and decisions. But your customers don’t see any of that. They see the emails, documents, contracts, confirmations and service communications that come out at the end of the process. And that final step can still be surprisingly manual.

Join Fluido and Documill for a practical webinar exploring the last mile of Salesforce and how organisations can extend automation all the way from internal processes to customer-facing outcomes.

In this webinar, you’ll discover:

• Why transformation can stall at the final customer-facing step

• How Salesforce can automate decisions, routing and service workflows

• Where manual documents and communications create bottlenecks

• How to connect business processes directly to customer correspondence

• How automation, AI and document generation can work together within Salesforce

• How governed approvals and audit history can support more controlled customer-facing processes