Delivering Exceptional Customer Service with Voice
Date & Time: November 4, 2021, 16:30 – 19:00 CET
While more and more service channels adopt modern ways of handling customer cases through social media and other digital channels or chatbots, it is also essential to keep the voice solutions as part of the offering to handle the most critical and complex customer cases.
In order to deliver exceptional customer experiences, your company has to act everywhere: across the lifecycle, across channels, and devices for all brands, product lines and key customer segments. The new generation omnichannel voice solutions help organizations act upon these shifting customer service expectations. They also tap into insight captured during actual conversations in the contact center (through speech and text analytics), across online communities and social media posts, and from operational intelligence delivered through general performance-focused data.
In this invite-only event, we will talk about our vision of the future of customer service and share some cases and examples of how this could work in Salesforce Service Cloud. You will also hear from Vonage who is a Salesforce Summit ISV partner and one of the launch partners for Salesforce’s latest voice solution Service Cloud Voice with Partner Telephony. They’ll talk about how their solution helps drive better engagements for customers and agents using Salesforce Service Cloud Voice.
After this, we will continue with a less formal agenda into a guided wine tasting and discussion.