Blog and news

18/03/2025

Unlock actionable insights with CRM Analytics

Enterprises can tap into their CRM data to automate sales and marketing processes, optimise customer interactions, and streamline reporting, among other activities. …

23/01/2025

Personalise the learning experience with Salesforce for Education

A good example is Salesforce Education Cloud, an AI-powered industry cloud for education. As part of the Salesforce ecosystem, it delivers a 360-degree view of each …

18/12/2024

AI in higher education: Offer personalised admissions guidance through Agentforce

The widespread use of legacy systems and manual processes doesn’t make things any easier, as there is a growing need for automation. This technology can result…

11/12/2024

7 Strategic benefits of implementing Salesforce’s Agentforce

According to Goldman Sachs Research, artificial intelligence (AI) increases work productivity by an average of 25%. Generative AI, in particular, can boost productiv…

5 Ways companies can leverage Agentforce to achieve personalisation at scale

Consumers expect personalised experiences at every touch point and across all channels. Providing them with intuitive interfaces, tailored interactions, and product …

10/12/2024

This is the season for joy, gratitude, and looking forward to the new year.

Thomas Johanson CEO, Fluido   Dear Friends, We have entered the season of joy and gratitude and are looking forward to the new year. In the spirit of the season…

03/12/2024

Agentforce 101: build custom AI agents tailored to your business needs

AI is disrupting entire industries, from healthcare and education to manufacturing. For example, Salesforce’s Agentforce enables enterprises to automate nearly…