Blog and news

23/06/2022

The long road to true customer centricity

For a long time, the majority of companies in Germany, at least in B2C, knew little or nothing about their own customers. Telecommunication companies were among the …

22/06/2022

Incentives & benefits for your loyalty program

In our article “The Long Road to the Customer-Centric Enterprise” we reported on how loyalty programs in a B2C environment can be used to generate data a…

Boomerang back to Fluido

The grass is not always greener on the other side. Changing jobs is always a risk; the new job might be different than what it said in the job ad, or there are probl…

14/06/2022

Focus on employee experience first – it will reward you with happy customers 

Customer experience and customer-centric thinking have been important topics in many industries for a long time now. Companies have noticed how important it is to fo…

03/06/2022

Fluido’s First Appearance at Salesforce Live in Germany

Less than 48 hours after our warm up party, Fluido DACH took on the next exciting event, making its first appearance at Salesforce Live in Germany as silver sponsors…

How to use Salesforce Knowledge in customer service

Knowledge articles can be, for instance, FAQ articles, a list of product ingredients, product descriptions, how-to, step-by-step instructions, and many other types o…

Fluido expanderar i södra Sverige

Fluido, den ledande Salesforce-partnern i Europa, etablerar nu ett nytt kontor i Malmö. – Vi har funnits i södra Sverige i många år. Då kundernas efterfrågan…