Blog and news

Driving digital transformation with API-led integrations

As the number of technologies and initiatives required to support digital transformation grows (e.g. cloud systems, APIs, IOT devices etc.), so too does the amount o…

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Fluido strengthens its global higher education practice

Leading this practice is Kari Poutanen, who has been with Fluido since 2017 and brings a strong background in delivering successful transformation projects for compa…

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How to improve your customer service KPIs

Customer Service KPIs indicate the status of your company’s customer service processes. By measuring and observing these KPIs you may determine where you’re doin…

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Elena King: Joining Fluido was like coming home

Elena King works as Team Lead and Business Consultant at Fluido. After relocating from the UK to Sweden, she now lives and works in Stockholm. Elena currently works …

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Harnessing Omni-Channel Routing for better customer experience

The Omni-Channel Routing feature of Salesforce has been evolving over the years to allow cases to be assigned to the correct agent. Being able to direct cases to a s…

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Fluido strengthens its presence in Sweden

Fluido is delighted to announce the promotion of Daniel Zetterberg to Country Lead for Sweden, following the retirement of Dick Andersson. Daniel has been with Fluid…

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Fluido gains membership of ServiceMax’s Partner Xcellence program

The partnership is a natural continuation of the extensive co-operation between Fluido and ServiceMax in the past and will continue to add value to Fluido’s custom…

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