Blog and news

12/10/2026

The KPI Blind Spot

The consequence is uncertainty about where to invest next. Leaders may expand an initiative before understanding its contribution, or withdraw support before benefit…

The Digital Transformation KPI & Outcomes Guide Blind spot

How do you know your digital transformation is creating a competitive edge?  Digital transformation promises a competitive advantage. Faster decisions. More person…

11/09/2026

Dreamforce decoded: What to do, where to go, how to thrive

Our Superheroes have been attending the world’s biggest Salesforce conference for years, and every year still feels like the first time: buzzing energy, bold ideas…

27/08/2026

Plan your Dreamforce 2026 agenda: Session recommendations from our Salesforce experts

With hundreds of sessions available, identifying the most relevant content can be challenging. To help navigate the agenda, our Salesforce experts reviewed this year…

16/06/2026

From Bottleneck to Breakthrough: Reinventing Email-to-Case with AI 

At its core, the issue is simple. Incoming cases arrive as unstructured emails—often long threads filled with free text and supported by attachments. Before any me…

23/04/2026

Make Analytics Conversational and Operational: Tableau Next + Semantic Layer + AI with Fluido

Why companies today cannot drive actions with analytics A key challenge that companies have been facing for years is data centralisation and insights generation. Fro…

08/04/2026

Certinia PS Cloud Winter ’26: Smarter Time Management for Stronger Financial Control

Blog 4: Time Management Enhancements  Greater Flexibility with Stronger Financial Control in Winter ’26  Time tracking is one of the most critical — and most…