Blog and news
07/05/2021
Driving digital transformation with API-led integrations
As the number of technologies and initiatives required to support digital transformation grows (e.g. cloud systems, APIs, IOT devices etc.), so too does the amount o…
Read Article05/05/2021
Fluido strengthens its global higher education practice
Leading this practice is Kari Poutanen, who has been with Fluido since 2017 and brings a strong background in delivering successful transformation projects for compa…
Read Article04/05/2021
How to improve your customer service KPIs
Customer Service KPIs indicate the status of your company’s customer service processes. By measuring and observing these KPIs you may determine where you’re doin…
Read Article20/04/2021
Elena King: Joining Fluido was like coming home
Elena King works as Team Lead and Business Consultant at Fluido. After relocating from the UK to Sweden, she now lives and works in Stockholm. Elena currently works …
Read Article15/04/2021
Harnessing Omni-Channel Routing for better customer experience
The Omni-Channel Routing feature of Salesforce has been evolving over the years to allow cases to be assigned to the correct agent. Being able to direct cases to a s…
Read Article14/04/2021
Fluido strengthens its presence in Sweden
Fluido is delighted to announce the promotion of Daniel Zetterberg to Country Lead for Sweden, following the retirement of Dick Andersson. Daniel has been with Fluid…
Read Article13/04/2021
Fluido gains membership of ServiceMax’s Partner Xcellence program
The partnership is a natural continuation of the extensive co-operation between Fluido and ServiceMax in the past and will continue to add value to Fluido’s custom…
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