Fluido privacy policy

Fluido Privacy Policy

Fluido values and respects your privacy and personal data and processes your personal data in accordance with applicable European data protection law.

Fluido Website Privacy Policy

This policy outlines how we process and collect data when you visit our the Fluido website. We only collect personal information that you voluntarily submit on our website. You give your permission to place cookies on your computer by allowing cookies in your browser settings.

Effective date: 29th September 2019

Information Fluido Collects

For the purposes of this Privacy Policy, ‘Personal Information’ is any data which relates to an individual who may be identified from that data, or from a combination of a set of data, and other information which is in possession of Fluido.

When you are visiting our website, we collect the following Personal Information:

  • The browser you are using and your operating system
  • The pages you have visited on the Fluido website
  • The IP address from where you are accessing the internet

If you choose to fill in a contact request form or register to one of our events or trainings, we ask for the following information:

  • your name, employer, email address and telephone number
  • Additional information relating to your contact request or event/training registration
  • Special diet relating to a training or event
  • Invoicing details relating to a training or event

How does Fluido use your information?

The personal information we collect from you is used for the following purposes:

  • Personalizing content that is displayed to you when you visit our website
  • Optimizing the user experience to your browser and device
  • Analyzing the performance of our marketing campaigns and promotions
  • Advertising and promoting our services as allowed by law
  • Identifying potential customers for our products and services and increasing the relevance of our customer communications
  • Doing preparations and managing registrations to our events and trainings

Legal Basis of Processing

We process your Personal Information when it is necessary for the performance of a contract to which you are the party or in order to take steps at your request prior to entering into a contract. This applies in any case where we provide services to you, such as when you use our website or process your registration on the website. If you do not provide the Personal Information that we need in order to provide our services, we will not be able to provide our services to you. We process your Personal Information for the performance of a contract in the following circumstances:

  • to provide better usability, troubleshooting and site maintenance; and
  • to create your user ID.

We process your Personal Information when it is necessary for the purposes of a legitimate interest pursued by us or a third party (when these interests are not overridden by your data protection rights). This applies in the following circumstances:

  • to identify you once you register on our website; and
  • to contact you and respond to your questions or requests;
  • to understand which parts of the website are visited and how frequently;
  • to provide access to desirable content based on your preferences; and
  • To entail you to post and share comments on the blog.

If you do not provide your Personal Information

If you choose not to provide your Personal Information that is mandatory to process your request, we may not be able to provide the related service.

Cookies, Web beacons, and pixel tags

Cookies are text files that a website places on your hard drive when you visit a website. You give your permission to place cookies on your computer by allowing cookies in your browser settings. Should you decide not to accept cookies from Fluido you may limit the functionality we can provide when you visit our site.

The Fluido website contains web beacons (pixel tags). A web beacon is a very small graphic image that is placed on a website or in an email that is used to monitor the online behavior of the user visiting our website or receiving the email. Web beacons are also used by third-party technologies to monitor the activity of the users to the Fluido Website that may be used to deliver advertising or other digital content based on your interests. It allows tracking which computer accessed a certain website, when and from where (geographically).

The third-party analytics and marketing services we use are Google Analytics, Google Tag Manager, Salesforce CRM, and Pardot marketing automation. These services need to place a cookie to function as intended.

Alone Cookies and web-beacons cannot identify your personal information (such as email address). However, once you choose to provide these details by filling a form or clicking a link in one of our marketing emails, this personal information can be linked to the data collected by the cookie. We do not use cookies to monitor users’ actions elsewhere than on our own website.

More information about Google Analytics privacy policy:
https://support.google.com/analytics/answer/6004245?hl=en&ref_topic=2919631

More information about Google Analytics cookie usage:
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Information on how Salesforce Pardot Marketing Automation uses cookies and the ways of blocking (‘opt-out’) Pardot cookies:
https://help.salesforce.com/articleView?id=pardot_basics_cookies.htm&type=5

Accessing and updating your information

You can review personal information stored about you, request changes to it, and request the removal of your personal information. You can also prohibit the use of your information to direct marketing.

You can make the above requests by e-mailing us at events@fluidogroup.com or by calling directly +358 44 7409 199 (Antti Turunen, Chief Marketing Officer) or +358 40 7727 707 (Risto Vuorjoki, Head of Services, Data Security Responsible).

To prohibit the Fluido website on storing cookies on your hard drive, you may adjust cookie preferences in your browser – please refer to your browsers user instructions on how to do this.

Data Transfer

Data will be located within European Union. Processing of personal data may also take place within other companies in the Fluido group and therefore the data may be transferred to and/or accessed by other companies belonging to the Fluido group globally.

In some cases, authorized employees may have access to the website central data outside of the EU, i.e. in Infosys offices located in India and elsewhere, for the business purposes of Fluido and Infosys Group. We shall take the necessary steps to ensure confidentiality and security of the transferred data.

Data Security

Fluido adopts reasonable and appropriate security practices and procedures including administrative, physical security, and technical controls in order to safeguard your Personal Information.

Data Retention

Personal Information will not be retained for a period more than necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or for directly related legitimate business purposes.

Third parties and disclosure of personal information

Fluido manages the cloud services used to store your data and the data can only be accessed by our staff and service providers and who act for Fluido for the purposes set out in this policy or for other purposes approved by you. Your information is not disclosed to other parties for commercial or other purposes without your consent.

Fluido protects your data privacy and data security according to the EU General Data Protection Regulation (GDPR Regulation 2016/679).

Linked Websites

Fluido provides links to third-party websites and services. However, Fluido is not responsible for the Privacy Policies, practices, or the contents of such third-party websites.

How to Contact Us

If you have any questions regarding our privacy practices or this Privacy Policy, please contact us at privacy@fluidogroup.com

Contact Data Protection Officer

Srinivas P
Data Privacy Office, Infosys Limited, Electronics City, Hosur Road, Bangalore 560 100, India
Phone: +91 80 2852 0261
Email: privacy@infosys.com

Contact Your Local Data Protection Authority

If you are unhappy with how we safeguard your personal data, you have the right to bring a complaint to your local data protection authority.

Updates

Fluido may change the data privacy practices and update this Privacy Policy as and when the need arises, and the same will be made available on the website. But our commitment to protect the privacy of website users will continue to remain.

Contact us

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