Webinar: It’s Time to Modernize the Talking
In order to deliver exceptional customer experiences, organisations have to listen and act everywhere: across the lifecycle, across channels, devices, and operating systems for all brands or product lines and key customer segments. The new generation omnichannel voice solutions are helping organisations act upon these shifting customer service expectations and tap into insight captured during actual conversations in the contact centre (through speech and text analytics), across online communities and social media posts, and from operational intelligence delivered through general performance-focused data, such as contact centre benchmarks and web analytics.
If you’d like to learn more about working with voice solutions and helping to deliver transformational service solutions, look no further and watch this webinar recording with Fluido, Salesforce, and Benemen.
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