Fluido – Your Salesforce partner in Energy and Utilities

Turning energy complexity into measurable business impact

The energy industry is evolving fast. Customer expectations are rising, operations are becoming more complex, and the pressure to deliver exceptional service while controlling costs has never been greater.

At Fluido, we believe successful transformation isn’t just about implementing new technology. It’s about making a measurable difference to customer experiences, employee productivity, and business performance.

We combine deep Salesforce expertise with industry understanding to help energy and utilities companies focus on the outcomes that matter:

• Faster, more effective customer service — Work towards shorter Average Handle Times (AHT) and higher First Contact Resolution (FCR) through intelligent routing, automation, and a unified view of the customer.
• Happier customers, stronger relationships — Improve Customer Satisfaction (CSAT), Net Promoter Score (NPS), and customer loyalty by creating seamless, personalised experiences across every touchpoint.
• More productive, empowered employees — Improve agent productivity and reduce manual effort with guided workflows, AI-powered assistance, and easy access to the right information.
• Lower cost to serve, greater operational efficiency — Identify opportunities to reduce service costs through process simplification, self-service, automation, and more efficient operations.
• Smarter engagement and business growth — Use connected customer data and predictive insights to improve digital adoption, identify new opportunities, and strengthen customer retention.
• Simpler technology, greater agility — Reduce unnecessary customisation, streamline processes, and build scalable solutions that support continuous innovation, regulatory compliance, and long-term value creation.

**Because real transformation isn’t measured by the technology you implement — it’s measured by the difference it makes