The Future is AI: Modern and Personalised CX for Manufacturing

Increase in Digital Technology Investments

The emerging market space exposed the need for an advanced, more responsive system to help manufacturers scale without compromising business relationships.

Gartner research shows that 80% of manufacturing CEOs plan to increase digital technology investments to counter current economic pressures, including inflation, scarce talent, and supply constraints.

Adopting a CRM system equipped with AI technology doesn’t detract from the personalised, face-to-face customer service that has defined your brand. Instead, it takes those human, experienced-based instincts that help guide your customer and partner relationships and automates operations with data-backed technology.

What You Will Get with this ebook

We’ll discuss AI solutions that address common challenges our manufacturing customers face. We’ll explain how AI technology elevates organisational solutions with centralised, real-time data access, and automated CRM functionality equipped with AI capabilities.

We will highlight some proven user success stories with Salesforce and Infosys-backed products and customised strategies. Finally, the launch of AI-backed GPT capabilities is transforming how companies build relationships with suppliers, partners, and customers, so we’ll explore the impact AI/GPT capabilities have on the customer and partner experience.