Salesforce for Customer Service

Create an effortless customer service experience across channels to increase customer satisfaction.

Customers are the most important asset to your business, and in a competitive environment maintaining a high customer satisfaction is essential to your success. With the availability of more and more powerful tools for sharing positive or negative experiences and for interacting with your brand, customers’ standards for an effortless service experience regardless of channel are constantly rising. Moreover, megatrends such as commoditization, servitization make customer service a key differentiator in a global marketplace.

 

Support customers everywhere

Implementing an omnichannel service solution with high-productivity agent consoles makes a great impact to your service experience, customer satisfaction and bottom line. Your service agents can always be up-to-date and deliver instant and personalized support no matter the channel — chat, bot, social, email, sms , or phone. Use AI to increase productivity and let your agents focus on the tasks that matter the most.

Field Service and Preventative Maintenance

With rising customer expectations and increasing complexity of managing field service teams efficiently, many business leaders realize the value that field service management systems can bring to their business as a whole.

With field service solutions, onsite job management can be handled together with real-time collaboration and access to job schedules van inventory, knowledge articles, and more. Additionally intelligent dispatching and predictive maintenance schemes that are enabled by artificial intelligence and IOT can be enormous cost savers and have a great impact on customer satisfaction.

Customer case: Are Oy

Watch the video below to see how Are has increased their field service efficiency and transparency with Salesforce Field Service Lightning!

Fluido Experience

Fluido has vast experience from implementing service solutions from large b2c call centers to complex industrial field service solutions for 100+ customers in Europe. With deep understanding of service processes, latest technology solutions and change management our certified team can deliver an end-to-end experience for your company.

Contact us today to discuss how we can help your service organization!

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Catharina Amandusson

Service Team Lead

Vesa-Tapio Halmeaho

Field Service Practice Lead

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