Salesforce for Customer Service
Create an effortless customer service experience across channels to increase customer satisfaction.
Customers are the most important asset to your business, and in a competitive environment maintaining a high customer satisfaction is essential to your success. With the availability of more and more powerful tools for sharing positive or negative experiences and for interacting with your brand, customers’ standards for an effortless service experience regardless of channel are constantly rising. Moreover, megatrends such as commoditization, servitization make customer service a key differentiator in a global marketplace.
Support customers everywhere
Implementing an omnichannel service solution with high-productivity agent consoles makes a great impact to your service experience, customer satisfaction and bottom line. Your service agents can always be up-to-date and deliver instant and personalized support no matter the channel — chat, bot, social, email, sms , or phone. Use AI to increase productivity and let your agents focus on the tasks that matter the most.
Field Service and Preventative Maintenance
With rising customer expectations and increasing complexity of managing field service teams efficiently, many business leaders realize the value that field service management systems can bring to their business as a whole.
With field service solutions, onsite job management can be handled together with real-time collaboration and access to job schedules van inventory, knowledge articles, and more. Additionally intelligent dispatching and predictive maintenance schemes that are enabled by artificial intelligence and IOT can be enormous cost savers and have a great impact on customer satisfaction.
Our certified teams have experience from both Salesforce Field Service Lightning and ServiceMax implementations.
Preparing for a Field Service Solution Implementation
Do you want to know more about technology modernization and the way your organization’s field service operations are run? This guide is for you. In this guide, we will cover the three major elements to consider when it comes to ensuring your readiness to embark on any field service transformation journey.Learn more
Fluido has vast experience from implementing service solutions from large b2c call centers to complex industrial field service solutions for 100+ customers in Europe. With deep understanding of service processes, latest technology solutions and change management our certified team can deliver an end-to-end experience for your company.
Contact us today to discuss how we can help your service organization!
Customer case: Are Oy
Watch the video below to see how Are has increased their field service efficiency and transparency with Salesforce Field Service Lightning!
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Field Service Practice Lead
St1: Customer Experience and Customer Satisfaction in the New Digital Era
Read how Fluido helped St1 to get a 360-degree view of the customer with Salesforce and made sales reps and customer service spend significantly less time on administration-related issues.
Wärtsilä: Service Around the Clock
Fluido assembled a team with the right skills and, together with Wärtsilä’s personnel, built a unique service portal tailored to the needs of Wärtsilä’s customers.
Are Increases Field Service Efficiency and Transparency with Salesforce
With Field Service Lightning, Are Oy elevates their service operations to new heights.
Stokke: A Flexible System for a Flexible Company
With Salesforce CRM enabled by Fluido, Stokke's sales team can do everything on their iPads: place orders when visiting the stores, make visit reports, and follow up with their customers.
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The New Age of Human-Centric Service is Here
Here is the problem: Silos prevent excellent customer experiences
Is Self-Service a Viable Alternative for Complex B2B Sales?
Social Media: the Future of Customer Service
Social Customer Service – Do it right from the beginning
The New Era of Customer Service
Salesforce Data & Analytics
Create value to your business and to your customers by augmenting your company’s data and analytics capabilities.
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Find more business, increase efficiency and your win-rate to maximize revenue