30/11/2016

Surfing the Analytics Wave

Imagine the difference in grocery shopping between the past and now: in the old times, people used to go to a salesperson standing behind the counter and tell them w…

27/10/2016

Release Favorites: Winter ’17

It’s getting colder outside, so make some tea or coffee, get comfortable and take your time to check what is new with the Salesforce Winter’ 17 release. What you…

20/06/2016

Data is the new Black

Let’s look at it first from a more traditional point of view; siloed organisation, non-integrated business operations, old legacy back-end systems – these al…

30/05/2016

Fluido Favorites: Summer’16

Here comes the summer sun along with Summer 16 release! Salesforce continuously builds up new functions of Salesforce classic and Lightning, so as usual, they bring …

27/04/2016

Social Customer Service – Do it right from the beginning

As always, understanding something begins by listening. Listening can begin from the company’s own Facebook page.  However, your consumers, brand advocates, and a…

30/03/2016

My Experiences as an Alumni Teacher of Salesforce Development at ELIS in Rome

Two weeks ago, I had Salesforce development training for a group of enthusiastic students at ELIS in Rome, Italy. It’s already the third time that I get to share m…

Dynamic Picklist Values Using Metadata API

A different way to tackle this need is to manage picklist values through Metadata API. Metadata API can also be used for managing fields, objects, pages etc., but ou…

15/02/2016

Fluido Favorites Spring’16

Even if we are still in winter, we can already feel the Spring in the air. And with the coming Spring and the increasing amount of sunshine, there is a new release f…

12/02/2016

The New Era of Customer Service

The key to success in modern customer service is to open up your data to your customers. They can see what they have ordered, make new orders and open cases if they …

17/12/2015

Salesforce opportunity reporting – formulas for calculating sales performance

Calculating the win rate A number of opportunities won per number of opportunities closed. These numbers come from the opportunity process where you determine which …