Blog and news

30/03/2016

My Experiences as an Alumni Teacher of Salesforce Development at ELIS in Rome

Two weeks ago, I had Salesforce development training for a group of enthusiastic students at ELIS in Rome, Italy. It’s already the third time that I get to share m…

Dynamic Picklist Values Using Metadata API

A different way to tackle this need is to manage picklist values through Metadata API. Metadata API can also be used for managing fields, objects, pages etc., but ou…

25/02/2016

A real Force.com Enthusiast – Peter F.

Peter has a long and broad background in IT, varying from teaching source code to designing hardware and software and doing engineering within different industries, …

15/02/2016

Fluido Favorites Spring’16

Even if we are still in winter, we can already feel the Spring in the air. And with the coming Spring and the increasing amount of sunshine, there is a new release f…

12/02/2016

The New Era of Customer Service

The key to success in modern customer service is to open up your data to your customers. They can see what they have ordered, make new orders and open cases if they …

17/12/2015

Salesforce opportunity reporting – formulas for calculating sales performance

Calculating the win rate A number of opportunities won per number of opportunities closed. These numbers come from the opportunity process where you determine which …

18/11/2015

Managing multiple multilevel account hierarchies efficiently in Apex

Account Hierarchy The accounts are stored in the database in a hierarchy using parent ids as shown in the example below. The top accounts are A1 and B1. Children of …