Blog and news
28/07/2025
From Concept to Capability: Making Agentforce Work for You
Start with the Process, Not the Platform Agentforce is most powerful when built around real workflows. That means understanding your business processes– sales cycl…
Read Article21/07/2025
Operationalising Agentforce: From AI Promise to Practical Value
Treat Agents Like Employees Agentforce allows you to build both autonomous and assistive agents. They can perform tasks like summarising customer service cases, surf…
Read Article30/06/2025
Salesforce Manufacturing Cloud: Transforming process manufacturing through digital integration
To address these challenges, it’s crucial to replace fragmented systems with integrated, intelligent platforms that bring customer, product, and asset data under o…
Read Article27/06/2025
Scaling infrastructure for 5G and beyond
Competition from over-the-top (OTT) platforms, alternative connectivity providers, and new market entrants doesn’t make things any easier. To stay ahead of the cur…
Read Article22/04/2025
Fall in love with Tech and AI, but don’t forget the human
But here’s my question: Are we truly thinking about the customer, or are we just striving for efficiency, and what does efficiency mean for us? Too often, whe…
Read Article09/04/2025
How universities can gain a holistic view of their students with Salesforce for Education
Universities have the means to bring student data together, but the challenge lies in making it more accessible, actionable, and seamlessly integrated into their ope…
Read Article07/04/2025
Partnerships support business agility
In the digital and AI world, where everything is moving fast, if we are slow in delivering values, we will lose the competition and, thereby, business. Traditional w…
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