Blog and news

Social Customer Service – Do it right from the beginning

As always, understanding something begins by listening. Listening can begin from the company’s own Facebook page.  However, your consumers, brand advocates and ag…

Read Article

My Experiences as an Alumni Teacher of Salesforce Development at ELIS in Rome

Two weeks ago I was teaching a group of enthusiastic students at ELIS in Rome, Italy. It’s already the third time that I get to share my knowledge with students wh…

Read Article

Dynamic Picklist Values Using Metadata API

A different way to tackle this need is to manage picklist values through Metadata API. Metadata API can also be used for managing fields, objects, pages etc. but our…

Read Article

A real Force.com Enthusiast – Peter F.

Peter has a long and broad background in IT, varying from teaching source code to designing hardware and software, and doing engineering within different industries,…

Read Article

Fluido Favorites Spring’16

Even if we are still in winter, we can already feel the Spring in the air. And with the coming Spring and the increasing amount of sunshine there is a new release fr…

Read Article

The New Era of Customer Service

The key to success in modern customer service is to open up your data to your customers. They can see what they have ordered, make new orders and open cases if they …

Read Article

Salesforce opportunity reporting – formulas for calculating sales performance

Calculating the win rate Number of opportunities won per number of opportunities closed. These numbers come from the opportunity process where you determine which st…

Read Article
Contact us

Contact us