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Fluido Favorites Spring’16

Even if we are still in winter, we can already feel the Spring in the air. And with the coming Spring and the increasing amount of sunshine there is a new release fr…

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The New Era of Customer Service

The key to success in modern customer service is to open up your data to your customers. They can see what they have ordered, make new orders and open cases if they …

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Salesforce opportunity reporting – formulas for calculating sales performance

Calculating the win rate Number of opportunities won per number of opportunities closed. These numbers come from the opportunity process where you determine which st…

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Managing multiple multilevel account hierarchies efficiently in Apex

Account Hierarchy The accounts are stored in the database in a hierarchy using parent ids as shown in the example below. Top accounts are A1 and B1. Children of firs…

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Welcome to the new Salesforce UI – Salesforce Lightning Experience

Salesforce is the leader in CRM. It has millions of users, and all of them wanted one simple thing: a new and more modern user experience. Salesforce  listened to, …

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From the sports technology industry to the world of Fluido and Salesforce – Antti T.

  Antti Turunen doesn’t have the most typical background for an employee of an IT company as he majored in Sport Science. After his studies in Stockholm, he w…

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Fluido Favorites: Salesforce Winter ’16

Summer is turning to Autumn and finally to Winter, therefore it’s also time to change the Salesforce version from Summer ‘15 to Winter ‘16! There are major imp…

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