Blog and news
19/12/2019
Holiday Greetings from Fluido 2019
Dear Friends, It’s hard to believe the Christmas season is already upon us, and we are preparing for a well-deserved rest with family and friends. From a business …
Read Article29/11/2019
The New Age of Human-Centric Service is Here
The 2019 Dreamforce week in San Francisco was full of interesting news from Salesforce and ISVs. This year, the Service Cloud and Field Service keynotes were aligned…
Read Article09/08/2019
Bringing your data to life with Einstein Analytics
Now that we’ve clarified this, we can move to how Einstein Analytics fits in the picture. Einstein Analytics helps businesses to understand the vast amount of data…
Read Article07/08/2019
Fluido Culture: An Evening under the Stars
As the food vanished from plates, our appreciation and respect grew — and not just for each other’s cooking. We learned more about each other, with our talents a…
Read Article21/05/2019
Here is the problem: Silos prevent excellent customer experiences
Which silos can you identify? ‘Silo effect’ is a business term that refers to a situation where information is not adequately shared throughout an organisation b…
Read ArticleTrue transparency: Why exposing internal processes to your customers pays off
Time to achieve genuine customer-centricity ‘Customer-centric’ is the buzzword of the century. Every modern business aims for it. However, when creating processe…
Read Article25/04/2019
The customer journey stages we tend to forget
Customer journeys: Too complex to follow? ‘Customer journey’ is a term used to describe the customer’s experiences throughout the lifecycle of a customer relat…
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