Blog and news

12/05/2021

Realize your potential with Salesforce Marketing Cloud training

The world has changed a lot from the moment when marketing was mainly about static yearly plans, manual send-outs of mass emails and large investments in single adve…

Increase the pace of sales with document automation

Salesforce offers the possibility to significantly increase the efficiency of sales and marketing. Once this is done and there is proof that the investment is actual…

07/05/2021

Driving digital transformation with API-led integrations

As the number of technologies and initiatives required to support digital transformation grows (e.g. cloud systems, APIs, IOT devices etc.), so too does the amount o…

05/05/2021

Fluido strengthens its global higher education practice

Leading this practice is Kari Poutanen, who has been with Fluido since 2017 and brings a strong background in delivering successful transformation projects for compa…

04/05/2021

How to improve your customer service KPIs

Customer Service KPIs indicate the status of your company’s customer service processes. By measuring and observing these KPIs, you may determine where you’re doi…

20/04/2021

Elena King: Joining Fluido was like coming home

Elena King works as Team Lead and Business Consultant at Fluido. After relocating from the UK to Sweden, she now lives and works in Stockholm. Elena currently works …

15/04/2021

Harnessing Omni-Channel Routing for better customer experience

The Omni-Channel Routing feature of Salesforce has been evolving over the years to allow cases to be assigned to the correct agent. Being able to direct cases to a s…