Blog and news

29/11/2019

The New Age of Human-Centric Service is Here

The 2019 Dreamforce week in San Francisco was full of interesting news from Salesforce and ISVs. This year, the Service Cloud and Field Service keynotes were aligned…

09/08/2019

Bringing your data to life with Einstein Analytics

Now that we’ve clarified this, we can move to how Einstein Analytics fits in the picture. Einstein Analytics helps businesses to understand the vast amount of data…

07/08/2019

Fluido Culture: An Evening under the Stars

As the food vanished from plates, our appreciation and respect grew — and not just for each other’s cooking. We learned more about each other, with our talents a…

21/05/2019

Here is the problem: Silos prevent excellent customer experiences

Which silos can you identify? ‘Silo effect’ is a business term that refers to a situation where information is not adequately shared throughout an organisation b…

True transparency: Why exposing internal processes to your customers pays off

Time to achieve genuine customer-centricity ‘Customer-centric’ is the buzzword of the century. Every modern business aims for it. However, when creating processe…

25/04/2019

The customer journey stages we tend to forget

Customer journeys: Too complex to follow? ‘Customer journey’ is a term used to describe the customer’s experiences throughout the lifecycle of a customer relat…

04/03/2019

Miroslav Found the Kind of Balance That He Loves at Fluido

Balance in life is supremely important to Miroslav. Although he admits that sometimes to find balance, one must first explore opposite extremes. After studying compu…