22/06/2023
Are financial advisers competitive?
Changing regulations deliver better customer outcomes The FCA has passed new guidelines for consumer protection: the ‘Consumer Duty’ comes into effect from 31 Ju…
Read Article20/06/2023
Why should marketers care about a Customer Data Platform?
We live in a world where companies have access to large amounts of customer data that they can use to understand their customers better and personalise their experie…
Read Article15/06/2023
Is digitalisation a driver for sustainability?
Organisations worldwide are transitioning to a digital-first mindset, deploying technologies like machine learning, artificial intelligence (AI), and the Internet of…
Read Article03/06/2023
How to use Salesforce Knowledge in customer service
Knowledge articles can be, for instance, FAQ articles, a list of product ingredients, product descriptions, how-to, step-by-step instructions, and many other types o…
Read Article20/04/2023
What does the new Salesforce Education Cloud mean for education institutions?
As with any new product innovation, there is a lot of excitement around the reveal and a bit of worry as well. What does the new product mean for institutions alread…
Read Article04/04/2023
How to get started on CPQ
CPQ is the first step to a full quote-to-cash process: it allows you to put together products and services and their associated pricing as a technically and commerci…
Read Article5 company functions that benefit from CPQ
The buying cycle begins when a customer requests a sales proposal and ends when the seller receives the revenue from that sale. Configure–Price–Quote (CPQ) and Q…
Read Article30/03/2023
“From the very beginning, it was clear that we put people first”
Fluido has received outstanding results in their development of well-being at work. The success is based on innovative services, smart prevention and modern cooperat…
Read Article25/03/2023
“Let the teachers teach” – Salesforce for teachers
The education sector in Finland has encountered shifting demands time and again – during the past 50 years, there have been several takes on what, why, and how stu…
Read Article24/03/2023
Salesforce Manufacturing Cloud: enabling customer centricity for manufacturers
Prospective employees and customers want modern business processes, digital experiences, and omnichannel service capabilities. Whether your customer is the end consu…
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