Blog and news
22/06/2023
Are financial advisers competitive?
Changing regulations deliver better customer outcomes The FCA has passed new guidelines for consumer protection: the ‘Consumer Duty’ comes into effect from 31 Ju…
Read Article20/06/2023
Why should marketers care about a Customer Data Platform?
We live in a world where companies have access to large amounts of customer data that they can use to understand their customers better and personalise their experie…
Read Article15/06/2023
Is digitalisation a driver for sustainability?
Organisations worldwide are transitioning to a digital-first mindset, deploying technologies like machine learning, artificial intelligence (AI), and the Internet of…
Read Article03/06/2023
How to use Salesforce Knowledge in customer service
Knowledge articles can be, for instance, FAQ articles, a list of product ingredients, product descriptions, how-to, step-by-step instructions, and many other types o…
Read Article04/05/2023
The German tour kicks off: Fluido at the Salesforce World Tour Essentials in Munich
Once again, the Salesforce World Tour Essentials in Munich offered a great opportunity to network with other industry experts and customers and to discuss the latest…
Read Article20/04/2023
What does the new Salesforce Education Cloud mean for education institutions?
As with any new product innovation, there is a lot of excitement around the reveal and a bit of worry as well. What does the new product mean for institutions alread…
Read Article04/04/2023
How to get started on CPQ
CPQ is the first step to a full quote-to-cash process: it allows you to put together products and services and their associated pricing as a technically and commerci…
Read Article